GMP Tips - Customer Complaint Handling - May 12, 2008

FDA recently issued a Warning Letter to National Biological Corporation citing deficiencies in handling customer complaints and following their own caPA (Corrective and Preventive Action) procedures. This particular Warning Letter gives us insights into what FDA expects in managing customer complaints for medical devices.

Read this Warning Letter. Go to:
www.gmptrainingsystems.com/asp/resources.asp
Click on Timely Resource articles and scroll down.

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